FAQs
Common Questions Answered – Still Need Help?
What are the driver’s age requirements?
The minimum age is 23 years. The driver must have a license with at least 1 year of experience. Drivers aged 21–23 may rent a car, but in case of an accident at their fault, they must pay 15% of the insurance compensation.
Is insurance included in the rental price?
Yes, standard insurance is included. In case of an accident caused by the renter, a deductible of AED 1,500 applies. Full coverage insurance is available to waive the deductible.
Can I add a second driver?
Yes, a second driver can be added for AED 100.
Is smoking allowed in the vehicle?
No, smoking inside the car is strictly prohibited. A violation incurs a AED 1,000 fine.
Can I drive the rental car outside the UAE?
No, cross-border travel is not allowed under the insurance policy.
How are road tolls (Salik) charged?
Salik is tracked automatically. The total amount is added to the rental bill.
How do I pay for parking in Dubai?
Via parking machines or by SMS: send A12345 312A 2 to 7275.
What should I do in case of an accident?
Call the police and obtain a report. Install the Dubai Police app.